Return & Refund Policy
All of our products are carefully inspected, and properly packed before they are shipped out. Our return policy is 14 days of original purchase. Due to the nature of our products, used candles and products cannot be returned or refunded.
To be eligible for an exchange or refund, your item must be in its original packaging, unopened, unused and in the same condition that you received it. If the item is damaged during shipment we will replace it with proof of damage within 3 days of delivery. Photographic proof of damage is submitted to info@sakonnetcandleco.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service as we do not guarantee the arrival of your return.
Once your item is received and inspected you will receive an email to notify you of approval or rejection. If you are approved, then your refund will be processed, an a credit will automatically be applied to the original form of payment within 7 business days.
All questions concerning our return policy directed to info@sakonnetcandleco.com